Technical support

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Providing highly commended worldwide customer support. At ITS we pride ourselves on our technical support team’s professionalism and experience. Customers are welcome to contact ITS Technical Support for advice and assistance and to request access to our password-protected download site.

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FAQ

Does Onelog work with iPhone/iPad and Laptops?

Yes, the new Mobile module provides complete compatibility with all of these devices.

What web-based resources can Onelog connect to?

So far ITS has not encountered any web-resources that Onelog cannot connect to and monitor. As a result we believe that Onelog can manage anything that runs in a web-browser!

Is there a limit to the number of resources our firm can add to Onelog?

No, Onelog allows unlimited resources to be managed by the system. There are no licensing restrictions or added costs if the number of managed resources were to increase.

Does Onelog use its own browser?

Onelog uses Internet Explorer, Google Chrome and Mozilla Firefox web browsers.

Does Onelog support tabbed browsing?

Yes, Onelog supports tabbed browsing in Internet Explorer, Google Chrome and Mozilla Firefox.

Does Onelog work with Citrix?

Yes, Onelog is compatible with Citrix Metaframe, Presentation Server, XenApp, XenDesktop and Windows Terminal Server.

What web server does Onelog use?

Onelog X8 onwards uses Internet Information Server running on Windows 2003 Server and higher.

Is Onelog a proxy server solution?

No, Onelog is not a proxy server solution. It uses the internet connection available on the user’s computer to connect to web-based resources.

Can the Onelog modules be purchased separately?

Yes, with the base product Onelog Hub you can add any additional modules your organisation needs.

What database management system (DBMS) does Onelog use?

Onelog X8 onwards uses Microsoft SQL Server 2005 and higher.

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