Help centre
Submit a support request
We at iTS employ a large internal development team working exclusively on Onelog, as well as in-house quality assurance and testing teams to ensure Onelog remains the market leader and best breed of software.
Support forum
Phone support
UK & Europe: +44 (0)20 8869 1960 (09:00 – 17:30 GMT)
USA & Canada: +1 708 364 1502 (09:00 – 17:30 CST)
Spain: +34 914 811 864 (09:00 – 17:30 CEST)
Current versions
Server: 11.5.0.32
Client: 11.5.2.1
Refresh your knowledge
FAQs
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No, the contract management tool is included with the Onelog Base product.
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Yes, the Onelog Mobile module provides app based support for iOS, Android, and MacOS devices.
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So far, we have not encountered any web resources that Onelog cannot connect to and monitor. As a result, we believe that Onelog can manage anything that runs in a web browser.
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No, Onelog allows unlimited resources to be managed by the system. There are no licensing restrictions or added costs as the number of managed resources increases.
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Onelog supports Edge, Google Chrome and Mozilla Firefox web browsers.
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No, Onelog is not a proxy server solution. It uses the internet connection available on the user’s computer to connect to online, web-based resources.
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Yes, Onelog is compatible with Citrix XenApp & XenDesktop and Windows Terminal Server.
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Onelog uses Microsoft IIS running on Windows Server.
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Onelog uses Microsoft SQL Server.
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Yes, Onelog base is a requirement, you can then add any additional modules your organisation needs.