Reference Tracking

Submit and track queries to the library

Improve communication between departments 

The Reference Tracking module allows users to submit queries to the library and is designed to save valuable time and improve communication between departments resulting in more efficient processes.


Features

  • Log and track queries with the library
  • Save valuable time by getting the correct information first time around
  • Improve communication between departments
  • Allow the most appropriate member of staff to pick up the query
  • Ask clarification questions or assign to another researcher
  • Centrally managed and controlled
  • All queries are recorded, reported and archived
  • Fits in seamlessly with full email integration

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