Below you can see what some of our wide customer base think of their Onelog.
A testament of a good product is one that delivers on its promises and is backed up by strong customer support. OneLog does this. As promised , it was easy to install and implement and is highly customizable. The customization in particular has helped us manage a problem we had with obtaining client matter numbers when the library credit card was used on paid Internet sites. The recently released mobile component has made the product more complete. Customer service support is top notch. Overall it is way and above the previous password management system we used.
Monica Wilson, Nelson Mullins
“The technical support offered by iTS, before, during and after implementation has been great” “We feel like we have a real partner with iTS and not just another vendor”
Lynn Watson, Hogan Lovells
“Implementing Onelog has enabled us to review the usage of our electronic subscriptions in ways that we have never been able to before. We no longer have to rely on usage statistics from our vendors which provides great leverage in contract negotiation. Onelog is very easy to administer and the technical support is exceptionally responsive and knowledgeable”
Tamara Acevedo, Moore & Van Allen
“We were able to justify eliminating a number of high priced titles within 4-6 months of implementing Onelog and it gives us leverage we had not had previously in our contract negotiations with vendors. The password management tool is also a huge administrative help”
Venable LLP
“Onelog has provided our attorneys with seamless access to electronic resources while providing the Research and Information Center with useful tools for evaluating electronic resource usage. Onelog gives us the ability to communicate with our attorneys and direct them to appropriate resources. Following the initial integration, Onelog works consistently in our environment with moderate need for IT support”
Rosalie Piscitelli, Weil, Gotshal & Manges LLP
Field Law saw a return on our Onelog investment within 4 months of implementation. We are able to make better decisions about which resources to provide and we are also able to identify training opportunities based on Onelog reports. We are very satisfied Onelog customers
Shaunna Mireau, Director of Knowledge Management and Libraries, Field Law LLP
Onelog has been one of our best discoveries. Not only has it greatly facilitated the access and administration of our many online services, but it has provided us with the right information to make smart management decisions about how we spend our digital dollars. Seamless integration, releases that have value and a top notch support team are all reasons we highly recommend Onelog
Sandra Morris, Director, Research & Records Management, Blake, Cassels & Graydon LLP
Electronic resources are the fastest growing component of our information resource budget and Onelog allows us to analyze utilization to reduce our spending and to negotiate better contracts. We want our lawyers to have access to the best resources at the lowest cost and Onelog helps us achieve that strategic objective.
Jean P. O’Grady, Director of Research Services and Libraries, DLA Piper US LLP
In the 3 years Onelog has been in place, we have been able to right-size our electronic web content and free up funds to add new resources. The Library and practice group chairs use Onelog statistics as a metrics tool to evaluate practice group usage of expensive resources to prove Return on Investment. What we saved in subscription fees that first year, paid for Onelog.
Monice Kaczorowski, Director of Library Services, Neal Gerber & Eisenberg
I just submitted an informal report on the cancellations we were able to make as a result of using Onelog. In the first three months following implementation, the total cost savings have already exceeded the initial price of the software. Some electronic resources were clearly not getting enough traffic to justify their costs. Others were getting so much traffic, that we were able to convince users that they no longer needed some related print materials to which they had been clinging.
Mitchell D. Klaich, Director of Library & Information Resources, Jenner & Block LLP
Onelog reports have helped me reduce or eliminate underutilized resources, resulting in substantial savings in the first year of implementation. ITS are a pleasure to work with and we really value having technical support people who work well with our Librarians and our IT department.
Susan E. Mills, Director of Library Services, Firm Wide, Pillsbury Winthrop
